Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Personalised items cannot be returned unless they are faulty. Please check your personalisation details very carefully before you submit the order.
To start a return, you can contact us at hello@lindaslovelygifts.co.uk. Please note that returns will need to be sent to the following address: 4 Springfield Close, Leyburn DL8 5LQ.
Buyers are responsible for the cost of a return.
If your Items sent back to us without first requesting a return it will not be accepted.
You can always contact us for any return question at hello@lindaslovelygifts.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at hello@lindaslovelygifts.co.uk.